Based in Wallsend, in the North East of England, KCL Logistics implemented Mandata Go during the second national lockdown in November 2020 with plans of making vast improvements to their systems to improve operational efficiency.
KCL specialise in chilled distribution including the transport of wholesale fruit and veg markets. First established in 2011, KCL Logistics have grown their fleet to 15 vehicles and now employ 23 staff.
During the second national lockdown, KCL decided it was time to assess their operational efficiency and look for a better way of working, so implemented Mandata Go. Using their old system before Mandata Go gave the company very little visibility over the business, so making decisions was purely based on assumption rather than data lead.
Andrew Dunn, director at KCL Logistics Ltd mentioned “we’ve halved the time that we used to spend on invoicing thanks to Mandata Go and planning has become so much easier being able to have all of the information on one screen. We’ve drastically improved customer experience now since our customers can log into the Customer Portal to access their ePODs immediately but it also saves us so much time for back-office staff waiting to receive and send them attached to invoices.”
Implementing Mandata Go was streamlined and painless said Andrew, now that proof of delivery is seamless, KCL Logistics have been able to protect their revenue and get paid much quicker than they previously did. Turning jobs around quicker enabled them to see revenue at a much swifter rate, which was an important element in successfully speeding up our order to cash cycle within the business.
Andrew also added “our old system was slow and painful, so moving to Mandata Go has revolutionised the way we used to work, and I can confidently say we’re working a lot more efficiently than we used to.”
In a world where we’ve faced so much adversity in the past 12 months, its important businesses start onboarding and adopting digital processes. KCL Logistics are a strong case as to how you can improve your operational efficiency with the helping hand of a Mandata Transport Management Software.
If you need to cut back on your administrative burdens, reach out to a member of our team to discuss your options and see how we can help you invest invaluable time back into your business.