Contact Mandata
Please use our main telephone number 0191 250 2220 to contact all Mandata teams including Support, Out of Hours Tech Support and for System Down assistance.
General Enquiries
SUPPORT OPERATING HOURS OVER THE EASTER HOLIDAY
Good Friday: 9am – 5pm
Saturday 19th: 9am – 12pm
Sunday 20th: Out of Hours Support
Easter Monday: 9am – 5pm
Tel: 0191 250 2220
Monday to Friday: 8am – 6pm
Email: hello@mandata.co.uk
Head Office address
3rd Floor, Q5, Quorum Business Park
Benton Lane
Newcastle upon Tyne
NE12 8BS
Contacting your Customer Success Manager
Your Mandata Customer Success Manager (CSM) is here to help you make the most of your software, and look after all things relating to your account with us.
You’ll find contact details for your CSM, including their direct line, mobile and email address on the Your account page in the Mandata Community Portal: https://my.mandatacommunity.com
Alternatively, please telephone: 0191 250 2220. To request access to the Community Portal please log a case with our Support team by emailing: helpdesk@mandata.co.uk.
Support Help Desk
Opening Hours
Monday to Friday: 8am – 6pm* (Software & Tech support)
Saturday: 9am – 12pm (Tech support)
Call us
Tel: 0191 250 2220
Please choose the following options to talk to our Support team:
Option 1 – Product Support Requests, then
Option 1 – Mandata and Stirling Products
Option 2 – Returnloads products
*Excluding English public and bank holidays
Email us
For all Mandata and Stirling Products email: helpdesk@mandata.co.uk
You can also log a case via the Mandata Community Portal. For further details on this and other ways contact support please click here.
Out of Hours Tech Support
Unable to access your system and need urgent help logging in? Our Out of Hours Tech Ops team is here to help you.
Tel: 0191 250 2220
Monday to Friday: 7am – 8am and 6pm – 9pm
Saturday: 12pm – 5pm
English bank holidays: 9am – 5pm*
*Excluding Christmas Day, Boxing Day and New Year’s Day
Out of Hours System Down Assistance – Cloud-hosted Systems
If you’re experiencing a business-critical, system-down outage outside of the above hours, please contact our emergency on-call engineer for support on 0191 250 2220
About Out of Hours – System Down Cover
To ensure our on-call engineer can focus on mission-critical scenarios, please only use this telephone line if your system is down. For any other issues such as being unable to log into your system, forgotten passwords etc, please log a case with our Help Desk. Please click here for details on how to log a case.
Please note: Our Support telephone numbers have recently changed.
Please use our main telephone number 0191 250 2220 to contact all Mandata teams including Support, Out of Hours Tech Support and for System Down assistance.