Universal Tankers invests in new tech for easier electronic waste transfer signatures

Customer Profile


Waste management services


To manage all aspects of transport
management with one system.

About the Company:

Based in Stokesley

Company Size:

33 Vehicles across group

Business Concerns:

Need a system to support continue
business growth

Mandata Solution:

Mandata Enterprise and integrated apps

Universal Tanker Group, the waste services specialists, report a positive response from their drivers since upgrading from PDAs to tablets for electronic signature collection during waste transfer and deliveries.

Using Mandata’s Manifests app, drivers can now collect signatures, organise jobs and communicate using the larger, tablet screens which say the company not only makes the process easier but more efficient – from job order to invoice.

With 46 vacuum tankers operating from 10 depots  located throughout the UK, Universal Tankers use Mandata’s transport management system (TMS) for general job planning and monitoring across the business and now, says the company, all their drivers have seamlessly upgraded to the user-friendly Manifests app, in tablet form.

“The TMS system already serves as a great management tool.” Says Operations Manager, Matthew Tanfield. “For order acceptance, delivery planning, driver communications and job control it turned out to play a key part in us achieving FORS accreditation. However, we were looking to improve things on the proof of delivery and invoicing side of things to make things easier for the drivers and customers alike, so the Manifests tablet-based app proved to be the perfect solution.”

Matthew goes on to point out that each delivery must by law have a clear line of traceability and timed evidence to prove when a load has been delivered or transferred. Achieving this in former times and then tying up the paperwork to enable prompt invoicing, was always a challenge but now every consignment has an electronic signature and audit trail which not only keeps the process compliant but also speeds up invoicing, while virtually eliminating paperwork.

“The new app is not only easier to use but takes some of the pressure off drivers.” Says Matthew. “Once they have that signature and it’s automatically fed into our TMS system, they can get on to the next job and not need to worry about gathering up bundles of paperwork for the accounts department. Nowadays we send all invoices on Monday and Tuesday of each week, based on the previous week’s deliveries. Certainly not possible, the way we were doing it before.”

“We were looking to improve things on the proof of delivery and invoicing side of things to make things easier for the drivers and customers alike. The Manifests tablet-based app proved to be the perfect solution.”

Matthew Tanfield, Operations Director

In addition to the auto-admin’ function for sending signatures and delivery details to the TMS, Manifests app eliminates paper trails and lost delivery notes while keeping customers and office staff informed in real-time, all of which says Matthew Tanfield saves time, improves efficiency and enables Universal Tanker Group to provide a reliable and legal service of the highest standard.

Cloud or server-based, Mandata’s Enterprise TMS is a single, integrated system which enables job planning and monitoring and control over all types of transport, including general haulage, pallets carriers, bulk, waste and temperature controlled. The system is modular which means it can be adapted and added to suit individual transport needs.

Whether you plan for 20 or 200 vehicles, Mandata has the transport management software to help make your job easier

mandata go logo

Desktop, cloud TMS for start-up to medium-sized operators with simpler business processes.

Core TMS features include:

Create standard jobs, bulk jobs and repeat job schedules
Customisable rate tables
Configurable job and stage planner
Multi-day load planning
Route sequencing
Map-based route confirmation
Visual load fill/utilisation
ETA notifications when integrated with Manifests and Navigation apps
Subcontractor management tools
Document scanning and storage
Documents emailed to customers automatically as jobs progress
Self-service customer portal
Simple file-based imports and exports
Accounts integrations
Find out more
Most Popular mandata-go-plus

Desktop, cloud TMS for medium to large sized operators with more complex business processes.

All the features of Go, PLUS the following:

Short-distance-running guide
Two-way pallet network integration
Custom data fields to capture all the details you need
Create your own dashboard layouts from our range of KPI charts and graphs
More powerful file-based imports/exports with enhanced data validation and third-party code translation
Developer API for seamless data transfer with third-party products
Seamless integration with major accounting software providers
Find out more
Mandata Enterprise TMS logo

If your needs are more complex, we also offer an enterprise-class bespoke transport management system.

All the features you’d expect including:

Dynamic map-based planning
Configurable, role-specific traffic planning screens
Pre-planning ETAs with live ETA updates and notifications when integrated with Manifests and Navigation apps
Empty mileage calculations updated as you add and amend loads
Configurable collection, delivery and load documentation
Create your own documentation and reports with our embedded custom report builder
Optional scale-out reporting server for data integration with existing business systems
Managed integrations to over 500 third-party systems
Find out more

Grow your waste management business with a Mandata TMS