B&M Pallet Services enhances customer service with GoPlus

B&M Pallets upgrade from Mandata to go GoPlus TMS

Customer Profile


Nationwide Pallet Suppliers


Wanted one TMS, capable of allowing
the owner to log in remotely to see the
status of his business.

About the Company:

Same day and next day supply of
pallets as well as pallet and wood waste

Company Size:

7 Vehicles

Business Concerns:

Moved to paperless system to remove risk of
paperwork getting lost or damaged.

Mandata Solution:

Migrated from Go to GoPlus

A leading provider of reconditioned pallets says it has enhanced customer service after upgrading its transport management system (TMS).

B&M Pallet Services supplies new and reconditioned pallets, along with ancillary services such as pallet recycling and managing wood waste, as well as plastic pallets to both the trade and industry.

Founded by Brian Martin, the Wellingborough-based company has offered a same day and next day delivery and collection service, across Northamptonshire and its surrounding areas for over 30 years.

Running seven trucks, the company has used the Mandata Go TMS for several years, but recently upgraded to Mandata GoPlus.

David Hunter, transport manager at B&M Pallets, said: “Mandata enabled us to move to a paperless system which completely removed the risk of paperwork getting lost or damaged. Overall, it is a great system; I now use every facet of Mandata GoPlus in my job and find it invaluable.

“Going paperless was a huge benefit to our business,” added David. “Proof of delivery is digital, time-stamped and with the GPS location, which all makes answering customer queries much quicker. We also hold the ISO 9001 quality management accreditation, so having a robust TMS like Mandata Go Plus helps us record and evidence our quality processes.”

“Another key benefit for our customers is automated receipt of proof of delivery, which is also customisable.”

Transport Manager, B & M Pallets

“We are always on the lookout for ways to further improve customer service, which is why we recently upgraded to GoPlus. On top of all the benefits of Mandata Go, it enables us to provide our customers with accurate ETAs. I really like the fact that this feature is customisable so you can set your own parameters for when and how these customer notifications are sent out.

“Another key benefit for our customers is automated receipt of proof of delivery, which is also customisable. Some of our clients don’t want their warehouse staff to know the details of the financial transactions. In these instances, we can automate proof of delivery to the warehouse and still send the full invoice to the accounts team. This keeps everyone in the loop, but they only get the information relevant to their job.”

Mandata GoPlus, a TMS for small and medium sized haulage businesses, creates and emails invoices to the user’s factoring company or customers, helping haulage and logistics companies to improve cash flow. It provides automated, live job progress emails, ePODs and ETA updates keeping everyone informed.

Users can also build their own dashboard views using an extensive set of KPIs to monitor business performance. In addition, says Mandata, GoPlus offers seamless integration with all Mandata enhancement apps, pallet network systems and other third-party software including accounts, warehouse, and customer ERP systems simplifying processes for hauliers.

If you’d like further information about GoPlus and how it can benefit your business click here to request a demo with our team.

Whether you plan for 20 or 200 vehicles, Mandata has the transport management software to help make your job easier

mandata go logo

Desktop, cloud TMS for start-up to medium-sized operators with simpler business processes.

Core TMS features include:

Create standard jobs, bulk jobs and repeat job schedules
Customisable rate tables
Configurable job and stage planner
Multi-day load planning
Route sequencing
Map-based route confirmation
Visual load fill/utilisation
ETA notifications when integrated with Manifests and Navigation apps
Subcontractor management tools
Document scanning and storage
Documents emailed to customers automatically as jobs progress
Self-service customer portal
Simple file-based imports and exports
Accounts integrations
Find out more
Most Popular mandata-go-plus

Desktop, cloud TMS for medium to large sized operators with more complex business processes.

All the features of Go, PLUS the following:

Short-distance-running guide
Two-way pallet network integration
Custom data fields to capture all the details you need
Create your own dashboard layouts from our range of KPI charts and graphs
More powerful file-based imports/exports with enhanced data validation and third-party code translation
Developer API for seamless data transfer with third-party products
Seamless integration with major accounting software providers
Find out more
Mandata Enterprise TMS logo

If your needs are more complex, we also offer an enterprise-class bespoke transport management system.

All the features you’d expect including:

Dynamic map-based planning
Configurable, role-specific traffic planning screens
Pre-planning ETAs with live ETA updates and notifications when integrated with Manifests and Navigation apps
Empty mileage calculations updated as you add and amend loads
Configurable collection, delivery and load documentation
Create your own documentation and reports with our embedded custom report builder
Optional scale-out reporting server for data integration with existing business systems
Managed integrations to over 500 third-party systems
Find out more

Simplify, save, and prosper
– with a Mandata TMS