Customer DigiDocs: Simplifying Customers’ Own Paperwork from Start to Finish

Give Your Customers a Faster, Paperless Experience

In today’s transport industry, customers expect fast, efficient and digital processes. Yet many businesses still rely on printed delivery paperwork, manual signatures, scanning documents and chasing proof of delivery after a job is completed.

That’s why we’re introducing Customer DigiDocs – a simple new capability that allows your customers’ own paperwork to move through the entire delivery process digitally.

The result? Less administration, faster document turnaround and a better experience for everyone involved.

What is Customer DigiDocs?

Customer DigiDocs enables your customers to provide their own PDF documents for transport jobs, which can then be sent directly to drivers through the Manifest App, completed electronically and automatically returned once the job is finished.

Whether it’s delivery notes, collection paperwork, compliance forms or customer-specific documents, the entire process can now be managed digitally.

How It Works

1. Customers Upload Their Documents

Customers can:

• Upload PDF through the Customer Portal
• Or email documents to your team for attachment to jobs

The documents are then linked directly to the relevant job within your Mandata TMS.

2. Documents Are Sent to Drivers

When jobs are planned, the paperwork is automatically made available within the driver’s Manifest App.

Drivers can access all required documents without carrying paperwork in the cab.

3. Documents Are Signed Digitally

Upon delivery or collection, drivers can complete and sign the documents electronically.

The signed paperwork is automatically saved against the job record.

4. Documents Are Returned Faster

• Signed documents are automatically sent along with invoices
• Customers can download signed paperwork through the Customer Portal
• Signed documents can be retrieved instantly by office staff, when needed

No scanning. No filing. No lost paperwork.

Benefits for Transport Operators

Customer DigiDocs helps transport businesses:

Reduce Administration

Eliminate manual handling of paperwork, reducing the time spent printing, scanning and filing documents.

Improve Operational Efficiency

Drivers have access to all required documents digitally, helping streamline the delivery process and improving productivity.

Speed Up Invoicing

Signed documents are immediately available, allowing invoices to be sent quicker and with supporting digital documents attached.

Keep Everything in One Place

All signed documents are stored securely against the job record, making them easy to find whenever needed.

Support Sustainability Goals

Reducing paper usage helps businesses cut waste and support environmental initiatives.

Benefits for Your Customers

Customer DigiDocs doesn’t just benefit transport operators – it also adds significant value to your customers.

Faster Access to Signed Documents

Customers receive completed paperwork more quickly, helping them manage their own processes and customer commitments.

Continue Using Existing Documents

There’s no need to redesign forms or change processes. Customers can use digital copies of the documents they already rely on.

Reduced Manual Work

No more waiting for paperwork to be returned, scanned or emailed separately.

Greater Visibility

Documents can be accessed through the Customer Portal alongside other job information.

Improved Customer Experience

A faster, more streamlined document process helps strengthen relationships and improve service levels, whilst setting your business apart from others.

A Win-Win for Everyone

Customer DigiDocs creates a fully connected, paperless workflow that benefits transport operators, drivers and customers alike.

By digitising customer paperwork from job creation through to invoicing, businesses can:

• Reduce administration
• Improve efficiency
• Return documents faster
• Enhance customer service
• Support sustainability initiatives
• Invoice quicker

Ready to Go Paperless?

Customer DigiDocs is helping transport businesses modernise the way they manage customer paperwork.

If you’d like to learn more about enabling Customer DigiDocs and delivering a better digital experience for your customers, contact the Mandata team today.

Less paper. Less admin. Faster service.