Waters waste goes paperless, improving cashflow and reducing costs

Waters Waste adopted the Mandata TMS and they've saved £12,000 per year in admin alone.

Customer Profile


Waste management services


To manage all aspects of transport
management with one system.

About the Company:

Based in Stokesley

Company Size:

20 Vehicles across group

Business Concerns:

Need a system to support continue
business growth

Mandata Solution:

Mandata Enterprise

Realising profitable growth and expansion is every business owner’s dream. But achieving this isn’t always easy. If systems are ineffective, increased order volumes can be a mixed blessing and put pressure on the resources of any business. Particularly in the waste management sector where margins are tight and services operate around the clock.

“Manual systems were holding us back”

For Tom Waters, Operations Director at Waters Waste and his management team, putting in more hours and working longer days seemed to be the way ahead to ensure things were done. As the company expanded it soon become apparent that its manual systems simply weren’t up to the job – indeed, they were holding things back.

“Time was the main problem,” said Tom. “We were spending a lot of time moving recurring jobs onwards and re-writing them out which meant it was easy to miss jobs. As we got busier and the business expanded we knew we couldn’t continue in the same vein, a new system had to be found.”

When the directors of Waters Waste came across Mandata, they liked their approach to developing integrated software.

Systems give room for growth

A key requirement was to have a cost effective system in place to save time and simplify working procedures. “Initially we looked for a bespoke system to cope with our unique needs. We’re not the same as general haulage companies; we have collections, rather than deliveries,” explains Tom.

“We discovered Mandata’s software had features to support the idiosyncrasies of the waste tanker haulage sector that would suit our needs perfectly.”

Since implementing Mandata’s TMS Waters Waste has grown. With further depots in Doncaster, Newcastle and Milton Keynes, the company is expanding its geographic reach with the ability to offer an improved level of service to a growing customer base.

“Our new systems are saving us time and have given us scope to grow. We’ve added four new tankers to the fleet since February 2013 with more to come on board,” says Tom.

“Thinking back, we were at bursting point – if things had got any busier, it would have put the company under enormous strain. Now, Mandata’s TMS is enabling staff to use their time far more productively and effectively than previously, freeing them to do other important jobs that they need to do.”

“Mandata is such a major asset to our business; we would struggle to be where we are now without it,” enthuses Neal Waters, Managing Director. “It’s brought real added value, helping us to make positive progress in delivering tangible benefits, saving time across critical functions: planning, invoicing and accounts.

Return on investment

Quantifying the return on investment, he estimates the software is saving the company £12,000 per year in administration time alone – savings that are being re-invested in the business. It’s also delivering advantages to customers who have seen a difference since Mandata came on line in 2013. Now everything can be done at a press of a button and information sent by email including waste transfer notes, which means customers can be sent information immediately.

Elongated manual processes are also a thing of the past. Invoices which used to be manually typed are now completed by Mandata. Once a fortnightly activity, invoicing is now a daily routine and as customers pay quicker, debtor days have almost halved from 60 – 90 days to 40 days.

Mandata TMS has helped in saving a lot of money this year, and the more we grow, the more money we will save with Mandata,” said Neal. “Time wise, the system has already paid for itself.

“The software is saving the company £12,000 per year in administration time alone .”

Matthew Tanfield, Operations Director

So why go with Mandata?

Tom Waters is unequivocal: “Undoubtedly, the service we get from Mandata and its products have had a positive impact on our business. To be honest, I didn’t expect the Mandata TMS to be as good as it has been and I wasn’t fully aware of the scale of the system – it’s very impressive!”

“Our company believes in offering a good customer service based on traditional family values. We never want to let people down and if there’s a problem we’ll make sure it’s sorted. Our new systems are enabling us to provide a better service to customers and a consistently professional service to new customers. We’ve got big ambitions for growth in the future and we’re confident Mandata will help us get to reach our goals.”

Please note since writing this case study Waters Waste has merged with Universal Tankers.

Whether you plan for 20 or 200 vehicles, Mandata has the transport management software to help make your job easier

mandata go logo

Desktop, cloud TMS for start-up to medium-sized operators with simpler business processes.

Core TMS features include:

Create standard jobs, bulk jobs and repeat job schedules
Customisable rate tables
Configurable job and stage planner
Multi-day load planning
Route sequencing
Map-based route confirmation
Visual load fill/utilisation
ETA notifications when integrated with Manifests and Navigation apps
Subcontractor management tools
Document scanning and storage
Documents emailed to customers automatically as jobs progress
Self-service customer portal
Simple file-based imports and exports
Accounts integrations
Find out more
Most Popular mandata-go-plus

Desktop, cloud TMS for medium to large sized operators with more complex business processes.

All the features of Go, PLUS the following:

Short-distance-running guide
Two-way pallet network integration
Custom data fields to capture all the details you need
Create your own dashboard layouts from our range of KPI charts and graphs
More powerful file-based imports/exports with enhanced data validation and third-party code translation
Developer API for seamless data transfer with third-party products
Seamless integration with major accounting software providers
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Mandata Enterprise TMS logo

If your needs are more complex, we also offer an enterprise-class bespoke transport management system.

All the features you’d expect including:

Dynamic map-based planning
Configurable, role-specific traffic planning screens
Pre-planning ETAs with live ETA updates and notifications when integrated with Manifests and Navigation apps
Empty mileage calculations updated as you add and amend loads
Configurable collection, delivery and load documentation
Create your own documentation and reports with our embedded custom report builder
Optional scale-out reporting server for data integration with existing business systems
Managed integrations to over 500 third-party systems
Find out more

Grow your waste services business with a Mandata TMS