Customer Support

If you’re an existing customer looking for support, our local help desk team is available to help you.  See how we offer support to your team and contact details below:

  • Mandata supports users in a variety of ways providing detailed how-to guides, support articles, training, as well as telephone and remote support.
  • You can search Help within the customer portal My Mandata for how-to guides on any Mandata software. If you are unable to find what you need talk to one of our Help desk advisors.
  • Mandata provides unlimited support to all subscribers. Any Mandata user can contact our Help desk team for support.
  • When you contact our Help desk team, we direct your call to the best team to respond to your query.

Contact our support team directly by telephone on 0191 244 9300.

Our Help desk is available Monday to Friday between 8 am and 6 pm, and Saturday morning from 9 am to 12 noon.

You can also email our Help desk team with your support calls using this email address: helpdesk@mandata.co.uk.

We offer extended support hours for IT issues. You can call our Help desk team using a different telephone number: 0191 244 9292 Monday to Friday 07:00 – 08:00 18:00 – 21:00 and Saturday 12:00 - 17:00 as well as bank holidays except for Christmas Day, Boxing Day, and New Year’s Day.

We also provide our Cloud customers with a 24-hour telephone number for business-critical system down issues. If you require further information on our support services, please contact us for details.

There are extensive help guides for all of Mandata products including your Integrated toolkit of solutions. You’ll find everything you need to know about the specific features within each product on-line on our user portal My Mandata.

To register please click here: https://www.mandata.co.uk/my-mandata.

Navigate to your core TMS product (TMS, Go or Now) and look for ‘Help’.

If your users require further help, they can contact our Help desk on 0191 244 9300.

If you are a cloud system user, please contact our Help desk on 0191 244 9300.

If your system is down and you need urgent help outside of our normal Help desk hours (after 21:00 and before 8:00) log into My Mandata and navigate to the Support section.

You’ll find the 24hr business critical contact telephone number (for system down issues only) listed on this page.

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Contacting our Support team

Please contact us for full software and IT support:

Tel: 0191 244 9300

Email: helpdesk@mandata.co.uk

Help Desk Opening Hours*

Monday to Friday
8:00 – 18:00

Saturday
9:00 – 12:00

*Excluding English Public and Bank Holidays

 

Looking for help using Mandata software?

Click here to register for My Mandata to access Help guides for all Mandata software and mobile applications.


Out-of-hours IT Support*

Unable to access your system and need urgent help logging in? Our Out of Hours IT support team will be pleased to help.

Tel: 0191 244 9292

Monday to Friday
07:00 – 08:00
18:00 – 21:00

Saturday
12:00 – 17:00

English Bank Holidays*
09:00 – 17:00

*Excluding Christmas Day, Boxing Day and New Year’s Day

 

Is your Cloud TMS system down outside of the above help desk working hours and you need help urgently?

Click here for contact details to reach our System Down Support Team.