Customer Support

If you’re an existing customer looking for support, our local help desk team is available to help you. See how we offer support to your team and contact details below:

How does Mandata support work?

Mandata supports users in a variety of ways providing detailed how-to guides, support articles, training, as well as telephone and remote support.
You can search Help within the customer portal My Mandata for how-to guides on any Mandata software. If you are unable to find what you need talk to one of our Help desk advisors.
Mandata provides unlimited support to all subscribers. Any Mandata user can contact our Help desk team for support.
When you contact our Help desk team, we direct your call to the best team to respond to your query.

How do I speak to a person at Mandata for help?

Contact our support team directly by telephone on 0191 244 9300.

Our Help desk is available Monday to Friday between 8 am and 6 pm, and Saturday morning from 9 am to 12 noon.

You can also email our Help desk team with your support calls using this email address: helpdesk@mandata.co.uk.

What happens if I have an issue outside of your normal Help desk hours?

We offer extended support hours for IT issues. You can call our Help desk team using a different telephone number: 0191 244 9292 Monday to Friday 07:00 – 08:00 18:00 – 21:00 and Saturday 12:00 - 17:00 as well as bank holidays except for Christmas Day, Boxing Day, and New Year’s Day.

We also provide our Cloud customers with a 24-hour telephone number for business-critical system down issues. If you require further information on our support services, please contact us for details.

What happens if one of our users’ needs more help on how to do something within Mandata?

There are extensive help guides for all of Mandata products including your Integrated toolkit of solutions. You’ll find everything you need to know about the specific features within each product on-line on our user portal My Mandata.

To register please click here: https://www.mandata.co.uk/my-mandata.

Navigate to your core TMS product (TMS, Go or Now) and look for ‘Help’.

If your users require further help, they can contact our Help desk on 0191 244 9300.

My system is down. What can I do?

If you are a cloud system user, please contact our Help desk on 0191 244 9300.

If your system is down and you need urgent help outside of our normal Help desk hours (after 21:00 and before 8:00) log into My Mandata and navigate to the Support section.

You’ll find the 24hr business critical contact telephone number (for system down issues only) listed on this page.