FAQs – Your support questions answered

Yes. Mandata helps operators reduce administration, improve visibility and scale operations more efficiently through automation and connected workflows.

Yes. Real-time updates between the TMS and driver applications help ensure everyone is working from the latest information.

Electronic proof of delivery and automatic document updates reduce delays between delivery completion and invoice generation.

Yes. Customers can receive and access electronic proof of delivery documents quickly, helping improve customer service.

Yes. Drivers can update job information, delivery details, temperatures, weights and other key information through the Manifest App.

Mandata improves visibility, streamlines administration, enables electronic PODs and provides real-time delivery information for planners, drivers and customers.

Transport management software helps temperature-controlled operators manage planning, deliveries, PODs, driver communication, customer updates and invoicing within one integrated platform.

Yes. Mandata supports integrations with a variety of business and transport technology solutions, helping create a connected operation.

Yes. By automating manual processes and reducing administration, Mandata helps operators manage increasing volumes without proportionally increasing back-office workload.

Yes. Electronic PODs can be captured and made available immediately after delivery.

Digital condition reports, photographs and delivery documentation provide clear evidence throughout the vehicle’s journey.

Yes. Customers can receive updates and access delivery information throughout the transport process.

Yes. Drivers can capture images and inspection information through mobile applications while creating a complete audit trail.

Yes. The Vehicle Check App allows operators to capture vehicle condition information, damage reports, images and supporting notes digitally.

Vehicle logistics transport management software helps operators manage vehicle collections, deliveries, inspections, proof of delivery, customer communication and invoicing within a single platform.

Yes. Mandata provides a structured transport management platform that replaces disconnected spreadsheets and manual planning processes.

Yes. Resources can be scheduled in advance, helping operators manage future workloads and improve utilisation.

Mandata helps planners schedule complex jobs faster, identify resource conflicts earlier and make changes without disrupting wider plans.

Yes. Operators can view resource allocations, job progress and operational activity from a central system.

Multi-resource planning allows operators to allocate several resources, such as vehicles, trailers, escort vehicles and cranes, against a single job.

Yes. Mandata includes functionality specifically designed to support heavy haulage and abnormal load operations, including multi-resource planning and forward scheduling.

Heavy haulage transport management software helps operators plan, manage and track complex transport movements involving specialist vehicles, trailers, escorts and additional resources.

Yes. Mandata integrates with leading accounting platforms including Sage, Xero and QuickBooks.

Yes. Electronic proof of delivery and real-time job updates enable invoices to be raised more quickly and accurately.

Yes. Drivers can record actual quantities, weights and volumes using the Manifest app, ensuring accurate billing and operational records.

Yes. Mandata includes stock management capabilities that help operators monitor inventory levels and product movements.

Yes. Mandata allows operators to track delivered quantities and remaining balances against customer orders and contracts.

Yes. Mandata supports aggregates, agricultural haulage, animal feed, grain and other bulk commodity movements.

A transport management system helps bulk haulage operators manage orders, planning, deliveries, proof of delivery, stock control and invoicing from one platform.

Automation tools reduce manual data entry, streamline workflows and eliminate paper-based processes.

Yes. Mandata supports real-time delivery tracking and ETA visibility.

Drivers can capture proof of delivery electronically, making documentation instantly available to office staff and customers.

Yes. Mandata allows operators to manage both network and non-network freight within a single transport management system.

Mandata integrates with many of the UK’s major pallet networks, helping operators manage network activity more efficiently. These include Palletline, Palletforce, UPN, TPN, Pallet-Track, Palletways, Fortec, Hazchem, etc

Transport management software helps pallet network carriers plan, manage, track and invoice transport operations from a single platform.

Most hauliers see value fast. Mandata GoPlus offers quick onboarding, while Enterprise includes tailored configuration for more complex operations.

GoPlus is ideal for growing haulage operations that need speed and simplicity.

Enterprise is built for complex, multi‑site operations that require bespoke workflows and advanced optimisation.

Absolutely. Mandata automatically sequences multi‑drop work in the most efficient order and allows planners to validate routes using truck‑aware mapping.

Yes. Mandata’s AI‑powered route optimisation and live KPIs help planners reduce empty running, improve load fill, and increase margin per job.

Mandata provides visual drag‑and‑drop planning, live KPIs, route optimisation, and real‑time updates — all things spreadsheets can’t do. Planners work faster and make better decisions with accurate, live data.

A TMS is software that helps hauliers manage jobs, planning, drivers, vehicles, ePODs, invoicing, and reporting in one connected system. It replaces spreadsheets and manual processes with automation and real‑time visibility.

Mandata provides an integrated transport management platform that supports planning, fleet dispatching, route optimisation, driver apps, customer portals, proof of delivery, compliance, tracking, and invoicing.

Cloud-based transport management systems provide anywhere access, real-time updates, automatic software updates, improved scalability, and lower infrastructure requirements.

Every business has different requirements – from number of users, to integrations and functionality. We tailor pricing to ensure you only pay for what you actually need, not a one-size-fits-all package.

Vehicle tracking systems are commonly used by businesses operating multiple vehicles, including logistics providers, delivery fleets, service engineers, and temperature‑controlled transport operators. Any organisation needing better visibility and control over vehicle movements can benefit.

Vehicle tracking focuses on monitoring vehicle location and movement using GPS data. Fleet management is broader and may include vehicle tracking alongside tools for transport planning, driver management, maintenance, compliance, and reporting.

Vehicle tracking is legal in the UK when used responsibly and transparently. Businesses should ensure drivers are informed about tracking, use the data for legitimate business purposes, and handle information in line with data protection regulations.

Vehicle tracking systems help businesses improve fleet visibility, optimise routes, reduce fuel usage, and monitor driver behaviour. They can also improve customer service by supporting more accurate delivery times and providing better insight into fleet performance.

Unlike third‑party optimisation tools that require a separate integration, Optimize AI Route Optimisation is built directly into Mandata Enterprise TMS and Mandata Go TMS.

To get started, simply request a subscription and we’ll switch it on for you. Setup is quick and straightforward, so you can start benefiting almost immediately from faster planning, fewer empty miles, and reduced transport costs.

Mandata integrations are configurable and can be tailored depending on the system, data requirements, and customer processes.

Mandata integrates with telematics, route optimisation, pallet networks, warehouse management systems, accounting software, payroll systems, and customer EDI systems.

Mandata currently supports over 400 third‑party integrations and connects to more than 3,500 customer systems across the UK and Europe.

As a FORS member, any new customers could be eligible for up to a 10% discount on new Mandata TMS prices. To learn more, please reach out to our sales team, using the link in this page.

As long as you are a current FORS member, you will be eligible for a discount as a new Mandata customer. Please reach out to our team to discuss the discount in more detail.

The Fleet Operator Recognition Scheme (FORS) is a voluntary accreditation programme designed to help fleet operators improve road safety, boost efficiency, and reduce environmental impact. Recognised across the UK, it sets clear best‑practice standards that help operators demonstrate compliance, minimise risk, lower operational costs, and strengthen their position within the supply chain.

Before any contracts are signed, we will walk you through our products, to ensure that what you are getting in your Mandata package, is right for your business.

Depending on your needs and requirements, a TMS might not be the only product that you require. Some of our other apps will require extra charges, however this can be discussed before you sign up, so that you are fully aware of all costs involved in your purchase of the Mandata TMS.

Concurrent pricing: This is based on the number of users who need to access the system at any one time. You don’t need to pay for more licences than you need.

Improving vehicle utilisation helps reduce fuel costs, lower emissions, minimise empty mileage and increase the amount of freight transported with the same fleet.

Transport companies can reduce empty running by using route optimisation tools, consolidating loads, improving planning visibility and using software such as a Transport Management System.

A TMS improves fleet utilisation by giving planners visibility of vehicle capacity, optimising routes, reducing empty miles and helping allocate the most suitable vehicle to each job.

Fleet utilisation refers to how effectively transport operators use their vehicles’ available capacity. High utilisation means vehicles are filled efficiently and fewer trips are required.

The best approach is to begin planning early. Businesses should review their current processes, understand how Digital Waste Tracking will affect operations and ensure their software systems are capable of supporting the new requirements. Mandata’s waste management solutions and expert implementation teams can help organisations prepare for compliance well before the regulatory deadlines.

A TMS provides better visibility of collections and deliveries, enables faster communication with customers, supports proof of service processes and helps businesses provide accurate updates on jobs and waste movements. This can lead to greater customer satisfaction and stronger long-term customer relationships.

A TMS with specialist waste transport functionality can help address these challenges more effectively than generic transport software, while still providing the planning, operational and financial controls expected from a full transport management system.

Yes. Mandata has developed Digital Waste Tracking functionality within its TMS solutions, enabling customers who receive waste to submit the required waste receipt information directly from their transport management system, helping to simplify compliance and reduce manual administration.

Mandata has been working closely with DEFRA to help ensure customers are prepared for the transition to Digital Waste Tracking. Functionality has been developed within Mandata’s transport management solutions to support the submission of waste receipt information, while onboarding and implementation support is available to help customers prepare ahead of the deadlines.

Permitted and licensed waste receiving sites in England and Wales will be required to submit waste receipt information digitally from 1 October 2026. Equivalent requirements for businesses operating in Scotland and Northern Ireland are due to come into force on 1 January 2027.

Digital Waste Tracking is a UK-wide initiative designed to modernise how waste data is recorded and reported. The system aims to improve transparency, reduce administrative burdens and create a more consistent approach to recording waste movements and waste receipt information throughout the waste management process.

Mandata provides specialist transport management software designed to help waste transport businesses manage collections, scheduling, resource planning, driver communications, invoicing, reporting and compliance. Our solutions are used by operators across the waste and recycling sector to improve efficiency, visibility and control.

Digitalising waste transport operations reduces paperwork, improves data accuracy and provides real-time visibility across collections, deliveries and waste movements. It can also help businesses improve customer service, streamline invoicing and respond more quickly to changing regulatory requirements.

Yes. A TMS with specialist waste transport functionality helps operators maintain accurate operational records, manage transport documentation, track waste movements and support audit requirements. Having all information stored digitally can make it easier to demonstrate compliance and prepare for regulatory changes. Mandata  also supports the digital submission of waste receipt information to DEFRA for eligible waste receiving sites.

A TMS automates many of the time-consuming processes involved in waste transport, including job allocation, route planning, driver communications, invoicing and reporting. By reducing paperwork and manual data entry, transport operators can complete more jobs, improve vehicle utilisation and deliver a better customer experience.

A transport management system (TMS) is software that helps waste carriers, waste receivers and recyclers manage jobs, vehicles, drivers, collections, deliveries, compliance requirements and customer communications from a single platform.

It enables businesses to reduce manual administration, improve operational visibility and increase efficiency across waste collection and disposal operations.

Enterprise fleet management refers to the processes, systems and technologies used to manage large fleets efficiently, including vehicle allocation, utilisation, maintenance, compliance and performance monitoring.

A TMS can digitise vehicle checks, record operational activities, store proof of delivery documentation, monitor driver activity and create audit trails that help transport businesses remain compliant.

Transportation analytics help operators measure profitability, vehicle utilisation, route efficiency, customer performance and operational trends, enabling better business decisions.

Enterprise transportation management software is a platform that helps transport and logistics businesses manage planning, execution, tracking, proof of delivery, reporting, invoicing and operational performance within a single system.

Download a Mandata TMS brochure or request a personalised demonstration to see how the platform can support your transport operation.

Mandata is purpose-built for road transport operations, offering industry-specific functionality that connects planning, driver management, compliance, tracking, invoicing and customer communications within one platform.

Yes. Mandata is designed specifically for UK and Irish haulage and logistics operators and provides scalable solutions that support businesses as they grow.

A customer portal allows clients to track jobs, access PODs and manage bookings independently, reducing inbound enquiries and improving customer experience.

Real-time tracking helps transport operators monitor vehicle locations, provide accurate ETAs, respond quickly to delays and deliver better customer service.

Route optimisation uses operational data to create more efficient delivery plans, helping reduce empty miles, lower fuel costs and improve vehicle utilisation.

Yes. Faster proof of delivery capture and automated invoicing processes help operators bill customers sooner and shorten payment cycles.

Mandata automates many manual tasks, including job creation, route planning, proof of delivery capture, customer updates and invoicing, helping teams spend less time on paperwork.

A Transport Management System centralises planning, dispatch, tracking, proof of delivery, invoicing and reporting into a single platform, reducing administration and improving workflow efficiency.

Common warning signs include duplicate data entry, delayed invoicing, poor route planning, a lack of fleet visibility, increasing customer queries and manual reporting processes.

Mandata provides transport and logistics operators with a cloud-based platform that helps improve planning, visibility, analytics, integrations, customer service, and operational efficiency across complex logistics environments.

Key considerations include scalability, analytics capabilities, integration options, multi-depot visibility, automation, operational control, customer service features, and logistics-specific functionality.

A TMS can reduce costs by improving route planning, reducing manual administration, increasing vehicle utilisation, minimising errors, and automating workflows.

A modern TMS should integrate with ERP systems, accounting software, warehouse management systems, telematics providers, customer portals, and other business applications.

Logistics analytics help organisations identify inefficiencies, improve profitability, optimise resources, monitor KPIs, and make data-driven operational decisions.

A cloud TMS provides centralised visibility across all depots, enabling businesses to manage jobs, vehicles, drivers, and performance data through one connected platform.

Enterprise transport management software is a platform that helps logistics organisations manage planning, fleet operations, drivers, customer communications, tracking, reporting, and financial processes from a single system.

A transport management system can improve efficiency, reduce administration, optimise resource utilisation, accelerate invoicing, improve customer satisfaction and support profitability, delivering measurable operational and financial returns.

Yes. The right transport management software helps growing businesses scale operations, improve efficiency, reduce administration and maintain control as job volumes increase.

Mandata is designed specifically for transport and logistics operators, combining planning, execution, compliance, analytics, customer communication and financial workflows within one connected platform.

Yes. Modern TMS systems provide real-time updates, customer portals, electronic proof of delivery and proactive communication tools that improve customer experience.

Evaluate transport management systems based on operational fit, automation, reporting capabilities, scalability, integrations, user experience and long-term business requirements.

Advanced analytics provides insight into fleet performance, profitability, utilisation, empty mileage, customer service and operational efficiency, helping businesses make better decisions.

Transport workflow integration connects multiple business processes and systems, reducing duplicate data entry, improving visibility and helping teams work more efficiently.

Key benefits include centralised dispatch, improved planning efficiency, reduced administration, route optimisation, live operational visibility, digital POD capture, faster invoicing, enhanced customer service, and improved transport optimisation.

Yes. Mandata is designed specifically for haulage and logistics businesses and provides the visibility, planning, optimisation, compliance, and operational capabilities required by large transport operators managing multiple depots and fleets.

Real-time visibility allows transport managers to track vehicles, monitor job progress, respond to delays, improve customer communication, and make proactive operational decisions.

Centralised dispatch enables planners to view available capacity across the entire transport network, helping identify consolidation opportunities, improve load utilisation, and optimise routes.

Transport management software improves fleet management by providing real-time visibility, route planning, vehicle utilisation data, performance reporting, and operational insights that support better decision-making.

Dispatching centralisation is the process of managing transport planning and resource allocation through a single, connected operational system rather than separate depot-specific processes.

You can request a personalised demonstration through the Mandata website’s “Get a Mandata Demo” form and discuss the requirements of your operation with the team.

Yes. Mandata automates many time-consuming processes including job entry, planning, communication, proof of delivery and invoicing, helping reduce administration workloads. [mandata.co.uk], [mandata.co.uk]

Yes. Mandata offers flexible transport management solutions designed for growing haulage businesses, providing the tools needed to improve efficiency, visibility and scalability. [mandata.co.uk], [mandata.co.uk]

A TMS centralises transport operations, helping businesses manage jobs, planning, drivers, customers, proof of delivery, invoicing and reporting from one platform.

Logistics automation reduces repetitive tasks, improves process accuracy, speeds up workflows and allows staff to focus on higher-value activities that support growth.

Manual fleet management often leads to duplicated work, errors, delayed invoicing, poor visibility, inefficient planning and increased administration costs.

Fleet management software reduces manual administration, improves operational visibility, supports compliance and helps businesses scale more efficiently without significantly increasing overheads.

A TMS provides customers with delivery updates, ETA information, order tracking and electronic proof of delivery. This creates a better customer experience while reducing customer service enquiries.

Yes. Modern transport management software is specifically designed to support haulage businesses with planning, fleet management, customer communication, compliance and logistics management.

A TMS improves ROI by reducing administration, optimising routes, lowering empty mileage, improving resource utilisation, accelerating invoicing and providing better operational visibility.

Mandata is built specifically for transport and logistics operators, offering integrated planning, execution, tracking, compliance, customer communication, warehousing, and invoicing capabilities within a single platform.

Mandata helps reduce costs through improved route planning, greater fleet utilisation, reduced administration, automated workflows, enhanced visibility and faster invoicing processes.

Yes. Mandata is designed to support transport and logistics operators of varying sizes, providing scalable functionality, real-time visibility, integration capabilities and operational control.

Real-time visibility helps operators track vehicles, monitor deliveries, communicate with customers, quickly address issues and make informed operational decisions.

Yes. Modern TMS platforms, including Mandata, integrate with accounting software, ERP systems, warehouse management systems, telematics providers and customer platforms to create a connected operation.

Key considerations include scalability, integration capabilities, operational visibility, route optimisation, customer communication tools, financial management features and industry-specific functionality.

Transport management software provides real-time vehicle tracking, driver monitoring, route optimisation, compliance management and utilisation reporting, helping businesses improve fleet efficiency and reduce costs.

Large logistics operations manage complex fleets, customers and delivery volumes. A transportation management system improves visibility, automation, efficiency and operational control while supporting business growth.

Mandata combines over 50 years of transport industry expertise with configurable software, integrated solutions, route optimisation capabilities, customer-focused support and technology designed specifically for UK haulage and logistics operators.

Yes. Mandata offers scalable transport management systems specifically designed for haulage and logistics operators, supporting growing businesses through to complex enterprise fleet operations.

Mandata helps businesses automate manual processes, improve operational visibility, optimise routes, integrate systems and deliver better customer experiences, creating a foundation for scalable growth.

Route optimisation software reduces unnecessary mileage, improves vehicle utilisation, lowers fuel costs and helps planners create more efficient schedules, improving overall fleet productivity.

A TMS streamlines planning, automates workflows, improves route efficiency, provides real-time visibility and helps operators make better decisions using accurate operational data.

Enterprise fleets manage larger volumes of jobs, vehicles, drivers and customer requirements. Scalable transport management systems provide the automation, visibility and flexibility needed to support growth without creating operational bottlenecks.

Transport management software is used by haulage companies, logistics providers, pallet network members, general hauliers, distribution businesses, and specialist transport operators.

Yes. By improving route planning, reducing empty mileage, automating administrative tasks, increasing vehicle utilisation, and improving operational efficiency, a TMS can help significantly reduce costs.

Centralised dispatch improves operational visibility, reduces duplication, standardises processes, enhances communication between teams, and helps operators make faster decisions.

A TMS provides live data from GPS tracking, driver updates, and system integrations, allowing transport managers to monitor vehicles and deliveries in real time.

Transport operators trust Mandata because of our long-standing industry experience, dedicated transport expertise, proven software, security credentials, and commitment to long-term customer success. Our solutions are used by thousands of transport professionals throughout the UK haulage industry.

Yes. Mandata takes a consultative approach and works with operators to configure systems around their specific requirements. This helps ensure the software supports the way your business operates rather than forcing you into a one-size-fits-all solution.

Yes. Mandata offers integrations with a range of third-party systems, helping transport businesses connect operational, financial, customer, and compliance processes while reducing manual data entry.

Mandata is a UK-based software company, with our main office in Newcastle Upon Tyne. Mandata has specialised in transport management technology for over 50 years. Our team works closely with transport operators across the UK and Ireland, providing both software and ongoing support.

Security is a priority at Mandata. We are one of only a small number of UK-based transport management system providers certified with Cyber Essentials Plus and also hold ISO 27001 certification for information security management.

Yes. Mandata’s software is used by transport operators managing a wide range of fleet sizes, operational complexities, and service types. The platform is highly configurable and can support specialist, multi-site, warehouse-integrated, and large-scale haulage operations.

Unlike generic business software, Mandata is designed specifically for transport operators. Our solutions have been developed alongside haulage businesses and contain industry-specific functionality to support the complex requirements of road transport operations.

Mandata has been supporting transport and logistics operators across the UK and Ireland for more than 50 years. Our transport management systems are built specifically for the haulage industry, helping operators streamline planning, deliveries, compliance, proof of delivery, invoicing, and customer communications through one connected platform.

Yes, Mandata is specifically designed for UK haulage operators, with scalable solutions tailored to complex, large-scale transport operations.

Mandata integrates all aspects of logistics management—from planning to execution—into one platform, helping businesses streamline workflows and improve performance.

Yes, Mandata TMS is designed to centralise dispatch and operations across multiple depots, providing real-time visibility and control.

Fleet optimisation helps reduce costs, improve vehicle utilisation, and minimise empty miles, leading to more efficient and profitable operations.

Centralised dispatch brings all fleet dispatching activities into one system, improving visibility, standardising workflows, and enabling better decision-making.

Yes, modern TMS platforms like Mandata are designed to scale with your business and support long-term growth.

Logistics optimisation reduces costs, improves delivery performance, enhances customer satisfaction, and increases profitability.

Mandata centralises operations, provides real-time visibility, automates processes, and improves efficiency across the business.

Increased complexity, higher volumes, and the need for integration and automation push fleets beyond basic tools.

As operations grow, manual processes become inefficient, leading to errors, delays, and limited visibility—making software essential.

Integration ensures that data flows seamlessly between systems, reducing manual input, errors, and delays across the supply chain.

Key features include real-time tracking, integration capabilities, automated billing, centralised data management, and scalability.

Optimised workflows improve efficiency, reduce costs, enhance customer service, and enable better decision-making.

A TMS centralises logistics workflows into one platform, enabling seamless data flow, automation, and real-time visibility.

Many logistics businesses adopt multiple tools over time, which fail to integrate properly, creating silos in data, processes, and departments.

Logistics software fragmentation refers to the use of disconnected systems and processes that do not share data effectively, leading to inefficiencies across operations.

Yes, it provides real-time transportation planning and tracking, ensuring visibility for both operators and customers.

Yes, Mandata supports multi-depot fleet operations, offering centralised control and visibility across all sites.

Yes, TMS improves fleet management by optimising routes, reducing empty miles, and providing real-time tracking and performance insights.

Mandata TMS connects directly to leading UK pallet networks, allowing real-time job updates, automated data exchange, and improved communication.

TMS enables seamless integration with pallet networks, automates job processing, improves visibility, and reduces manual errors.

Yes, advanced TMS platforms like Mandata centralise operations, giving full visibility and control across multiple depots and fleets.

Effective fleet management ensures efficient routing, reduces costs, improves compliance, and enhances visibility across operations.

Transport management software helps automate documentation, track waste movements in real-time, optimise routes, and ensure compliance with regulations.

WTNs are legal documents that record the transfer of waste between parties, ensuring compliance with duty of care regulations.

Waste producers, carriers, and receiving sites across the UK must comply with the digital waste tracking requirements.

It becomes mandatory from October 2026 for waste receiving sites, with further rollout to carriers by 2027.

Digital waste tracking is a DEFRA-led system requiring businesses to record all waste movements electronically, replacing paper-based processes.

Transport managers, logistics managers, and haulage operators looking to improve efficiency, visibility, and control over their fleet operations should use TMS.

Yes, Mandata TMS integrates with telematics, warehouse management systems, ERP platforms, and more to provide a seamless logistics workflow.

Real-time fleet tracking helps reduce delays, improve customer communication, and optimise operations by providing accurate, up-to-the-minute information.

Key features include real-time fleet tracking, route optimisation, automated alerts, driver communication tools, and integration with other supply chain systems.

Transport management software is a digital platform that helps logistics and haulage operators plan, execute, and optimise the movement of goods, including fleet tracking and route optimisation.

Yes, modern TMS solutions like Mandata are designed to scale with your business, supporting increased demand and operational complexity.

Advanced analytics help identify inefficiencies, reduce costs, improve performance, and increase profitability across transportation operations.

Mandata provides a centralised platform that connects all depots, offering full visibility, advanced reporting, and streamlined transport operations.

Look for multi-depot capability, advanced analytics, integration options, scalability, and real-time tracking features.

TMS improves efficiency by automating route planning, optimising fleet utilisation, and providing real-time data to support decision-making.

Mandata is specifically designed for UK and Irish haulage operations, offering tailored functionality and deep industry expertise.

By reducing empty miles, improving planning efficiency, automating processes, and providing insight into costs and performance.

Key integrations include accounting software, telematics, warehouse systems, and customer portals.

Yes — modern TMS solutions like Mandata are scalable and offer features tailored to both small and large haulage operators.

Consider your fleet size, contract requirements, integrations, scalability, and planning workflows to find the best fit.

Benefits include improved route planning, reduced fuel costs, better fleet utilisation, real-time tracking, and automated invoicing.

No — AI supports planners by handling complex calculations, while humans remain responsible for decisions and exceptions.

AI in transport planning uses data and algorithms to optimise routes, loads, and scheduling decisions, helping planners work more efficiently.

Yes, that is one of the key benefits of using our route optimisation software. Routes being completed in the most efficient order mean that drivers travel less miles and produce less CO2.

Not currently, however, this exciting new product will certainly evolve over time to consider factors such as driver hours.

The optimisation itself is handled within the TMS. Once the loads are optimised they can be sent to the driver’s Manifest App to be completed in the most efficient order.

Our system is easy-to-use and training and demos will be provided as well as how-to videos should you encounter any issues.

Currently users of our software can expect to improve efficiency by up to 15% through Optimised Load Sequencing.

Our route optimisation software is charged per vehicle.

Yes, the optimisation is triggered from within the Traffic pad which is part of the TMS. The telematics software will also continue as normal to track the vehicles using these optimised routes.

You can input specific delivery time slots which the optimisation tool will take into account but we don’t currently account for specific customer delivery preferences outside of delivery windows.

Yes. Multi-drop planning is where the system is most valuable, and return journeys are also taken into account to keep empty miles to a minimum.

Our route optimisation software does not consider this, however if you are a user of the Mandata Navigation app (part of the Manifest App plus package) then these factors are taken into consideration when planning routes.

No, the optimisation tool doesn’t factor in traffic or road closures.

No, we have partnered with Optimize, a specialist in AI Route Optimisation.  The software is built into our software, which makes it easier for planners to use as they no longer have to go between multiple systems. Just click a button to optimise loads, see the results and make changes, if required.

Route optimisation software is suitable for any haulier or own account operator, that wants to increase the efficiency of their fleet, but the greatest improvements will be seen by hauliers who handle multi-drop loads.

Using integrated TMS and route optimisation software hauliers can: reduce the miles they travel, lowering fuel costs, reducing empty miles, cO2 emissions.  It saves time planning and refining the plan and customer service can be improved (by planning to time windows) as you can avoid overcommitting your fleet, you’re more likely to be on time.

Route optimisation software calculates the most efficient routes for haulage vehicles to complete collections and deliveries by considering factors like distance and delivery time windows.

Yes — request a demo or watch the walkthrough above.

Yes — everything is digitised and securely stored.

Yes — the app is designed to be simple and intuitive for drivers.

Implementation is fast, with minimal disruption to your operations.

We are proud our team and the depth of their experience. A significant number of our team members have been with Mandata for over 10 years, bringing extensive knowledge of our software and a strong understanding of the industry and the challenges you face. Like you, they’re committed to delivering a customer-focused approach and providing the highest quality service.

Our software includes countless automations designed to save you time and money, boost operational efficiency, and keep your customers better informed.

Our integrated cloud and mobile solutions are proven over time, developed in collaboration with hundreds of hauliers like you. They’re deep, feature-rich, and configurable to meet your unique requirements.

Our consultative approach ensures your systems are tailored to your needs – we don’t believe in forcing your business into a one-size-fits-all solution.

We offer a choice of two cloud transport management systems designed to meet the needs of hauliers with specific functionality to support the full mix of work you do.

We’re currently one of only two UK-based TMS providers certified with Cyber Essentials Plus, and we also hold ISO 27001 and ISO 9001 certifications — trusted standards that prioritise the security and quality of your data.

For over 50 years, we’ve been supporting road transport and logistics operators across all sectors throughout the UK and Ireland.

First, you will receive an automatic email direct to the email address you have provided, confirming that we have received your request.  Our internal product team will then use the contact details that you have provided, and call you with a few short questions regarding what you are in the market for. This ensures that not only are we providing you with the demo experience that best suits you, but also to help tailor the demo to how you need.

Our team will then schedule in the online demo for whenever best suits your availability.

Our pricing varies depending on the number of licences you need, the software and apps you require, the number of vehicles, and other variables. For full pricing information, please contact our sales team.

Unfortunately not. The product is only available on Windows PCs.

We are unable to offer a software trial of Go. However, our team will be delighted to give you a tailored demonstration. With a better understanding of your business needs and what you’d like to get from the system, we can show you the parts of the software that are most relevant and helpful to you.

Go is scalable and can easily be upgraded to GoPlus if you need to use more advanced functionality or need the capability for a TMS to integrate with other systems such as customer ERP, accounting, or pallet network systems.

Go is suitable for hauliers operating in many different haulage sectors, including general haulage, bulk haulage, chilled and ambient, and vehicle logistics, to name a few. Go also has excellent features to support waste operators.

Our licensing plan is concurrent. This means it is based on the number of simultaneous users accessing the program. If you purchase two licences, two users can log in at the same time. If a third person wants to use the system, they will have to wait for someone to log out before they can log in.

Unfortunately not. The product is only available on Windows PCs.

Yes, there is no limit on how many referrals you can make. You can make additional referrals whilst your previous referrals are in progress.

You can refer any haulage transport company that is operating in the United Kingdom or Ireland.

There’s an opportunity to win a £200 Amazon voucher if your referral signs up to a Mandata transport management system. There is no limit on how many times you can use the referral scheme.

We’ll send you regular updates via email as your referred haulier progresses their journey with us.

Unfortunately you cannot claim for historic referrals you have made – however, you can submit as many referrals as you would like with our new scheme.

The referral process works by submitting a form online, including your own details, alongside the referred haulier’s details. We’ll send both parties involved a confirmation of entering the referral program alongside what to expect as the next steps.

If you’re a cloud system user, please contact our Help Desk team on 0191 244 9300.

If your system is down and you need urgent help outside of our normal Help Desk hours (after 21:00 and before 08:00) please call this number:  0191 244 9300.

Please note, this number is not for general software or IT support.

Users can find extensive help guides for all Mandata products, including your integrated extensions, within the software itself.

• Everything they need to know about the specific features of Now, Go, GoPlus, and integrated apps is available as built-in help within each product. The help pages load in a window in the applications. There is a help option on the main toolbar and most screens have a help button that opens the help at a specific page.
• DocScan, Dashboards and Web Services (desktop apps that accompany the TMS) all have help in the same way as above.
• The Mandata apps (Manifests, Vehicle Checks, Navigation, Cross Docking, Track and Trace, Tracking, SmartDrive, FleetDrive, Team Admin, MT Smart) all have a help button on the main app menu.

If your users need any further help, they can simply get in touch with our Help Desk on 0191 244 9300. As mentioned earlier, any user on your Mandata system can contact our Help Desk team for support.

We provide extended support hours for IT issues.

We have a different telephone number for our Help Desk team during extended hours. The extended-hours telephone number is 0191 244 9292.

The extended hours are:

• Monday to Friday, weekends and bank holidays (except for Christmas Day, Boxing Day, and New Year’s Day) from 07:00- 08:00 and 18:00-21:00, and Saturdays from 12:00-17:00.

We also offer our cloud system customers a 24-hour telephone number for business-critical issues where systems are down.

You can reach our Support team directly by telephone on 0191 244 9300.

Our Help Desk team is available to provide software and IT support during the following times:

• Monday to Friday from 08:00-18:00

You can also email your support questions to the Help Desk team, using one of these email addresses:

Mandata: helpdesk.newcastle@mandata.co.uk

Mandata Stirling: helpdesk.leicester@stirlingsolutions.co.uk

• A variety of support options are available from Mandata, including detailed how-to guides, support articles, and training, as well as telephone and remote support.
• For how-to guides on any Mandata software, you can search Help in the My Mandata customer portal. Feel free to contact one of our Help Desk advisers if you can’t find what you’re looking for.
• As a subscriber, you receive unlimited support from Mandata. Any user on your Mandata system can contact our Help Desk team for support.
• Whenever you contact our Help Desk team, we will direct your call to the best team or person to respond to your query.

Yes. One of the many benefits of a cloud TMS is that you’re always using the latest version of the software. If the software has been updated, you’ll see a message when you log in.

We are unable to offer a trial of GoPlus right now. However, our team will be delighted to give you a tailored demonstration. Once we understand your business and what you’d like to get from the system, we’ll show you how to make the most of the software.

GoPlus integrates with most pallet network systems. This means information such as orders, job status and ePOD updates can be swiftly transferred between systems, saving you time and avoiding duplication.

GoPlus is often used by hauliers who want to keep their general haulage work separate from their pallet network system, and to manage all this work in one central place. It means you can merge all your work into one system and plan loads to optimise your resources.

We provide a flexible and adaptable approach to onboarding and training, with regular reviews of progress against a jointly agreed project plan. We’ll understand your challenges and align the system to your needs, helping you realise all the process, efficiency and cost-saving benefits you’re looking for.

No two haulage businesses are the same, that’s why we offer a TMS that can be tailored to your exact needs. Whether you’re in general haulage or operating in niche parts of the sector, the Mandata Enterprise transport management system has a powerful suite of functionality as standard, ready to be adapted to your needs. The system supports the most complex road transport businesses used by many of today’s largest UK hauliers, including 30% of Motor Transport’s top 100 businesses.

The size and complexity of your business will determine how long it will take to implement your chosen software. Our Professional Services team will guide and support you through every stage of your journey with us, helping you get the most from our software.

Enterprise supports both load and resource-based transport planning. Drag and drop functionality allows for easy allocation/de-allocation of loads and the traffic pad interface can be adapted to allow you to plan the way you like. You can allocate resource to planned loads or build and plan loads by vehicle, driver or subcontractor. As with Go and GoPlus, Enterprise supports full and multi-drop load building.

The traffic planning interface can be as simple or as complicated as you like. Each element can be expanded to include relevant data fields displaying information across multiple screens to improve visibility for users.

Traffic pads are designed to mirror your operation and the flexibility to have different traffic pads filtering and tailoring the information that each planner sees, making it easier to plan large volumes of work across multiple sites. This enables different users and depots to focus on information that matters to them.