Mandata Group provides integrated transport management software solutions to road transport businesses operating throughout the UK and Ireland.

Haulage operators of all sizes use our suite of products to manage their operations from orders to invoice. Our team is not only passionate about our solutions, but they are also incredibly knowledgeable and supportive.

We have focused on the road haulage, transportation and logistics sector for over 47 years and our aim is to help hauliers stay ahead in an ever-changing, competitive market. Our software never stands still, neither should our customers and neither should our team. Find out more information about Mandata.

About the role:

We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and managing the product road map. Our Salesforce user experience is of great importance to us; therefore, the Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.

We are looking for someone with a real passion for the Salesforce platform, who can understand both our current setup and our business objectives, to quickly identify areas of improvement. The Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritising, and managing all aspects of a Salesforce project.

As a Salesforce Administrator, you will be responsible for:

  • All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules.
  • Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports.
  • Sandbox environment management.
  • Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience.
  • Identify unused or underutilised platform features.
  • Create a platform roadmap and define priorities, liaising with stakeholders.
  • Own the communication of any platform changes to end users and stakeholders.
  • Data management to improve Salesforce data quality, implementing rules and automation as needed.
  • Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer.
  • User support tickets.
  • Monitor and improve user adoption along with new user and ongoing user training.
  • Working with integrated applications both Salesforce native (Pardot, Einstein, CPQ, Knowledge) applications and 3rd party.

Person specification:

  • A proactive attitude to platform enhancements.
  • Designing scalable, best practice solutions.
  • Excellent relationship-building skills.
  • Ability to liaise with stakeholders at all levels.
  • Translating requirements into technical solutions.
  • Experience in change management and governance.
  • Training end users and key stakeholders.
  • Technical documentation.
  • Available and responsive to questions.
  • Experience implementing Salesforce configuration changes.

Here at Mandata we take pride in our teams, we are proud of our culture and understand the importance of getting the best people on board and encouraging successful careers with us. We understand how nerve-wracking it can be making the decision to find a new role, but if you feel this role could be the right one for you, get in touch, we’d love to hear from you!

How to apply

Before you apply, please be sure to read the job description thoroughly – and match your CV to the required skills. If you feel like you would be the right person for the role, please get in touch by sending your CV to careers@mandata.co.uk. We do experience high levels of interest, we aim to respond to every single individual however sometimes you may experience a delay.