Customer Support
We have a local help desk available to assist our existing customers. Below are some of the ways we can support your team and how you can reach us.
Report a system issue
Our Support team is your first port of call to report an issue with your Mandata system. Our team will complete a preliminary assessment of all issues reported, and direct them accordingly, so that the correct team can resolve your issues as quickly as possible.
Frequently asked questions
Find out more about Mandata support available.
Go/GoPlus update failed to install? Who should I contact if my system is down out of hours? What is the best way to contact someone at Mandata for help?
View How-to Guides
Register to access user guides for all Mandata software, including integrated apps, online.
Schedule a call with our Support team
When your support case needs a remote session, our team will email you a link to a calendar where you can book an appointment with your case contact, at a time that's convenient for you.
Please download this short guide.
Scheduled Maintenance Calendar
View a calendar of when critical security and maintenance updates will be made to Cloud hosted systems.
End of Life Announcements
Please view a summary of current End of Life (EOL) announcements for all Mandata and Stirling software.
Azure Migration FAQ
Please click through to learn more about the migration of all cloud-hosted systems to MS Azure.
Mandata Help Desk 'remote server' login
Our Support team will guide you through your support query by logging in remotely to your server. Please only use this link when you're speaking to our team. It will enable them to access your device to provide assistance to you.
Mandata Help Desk 'remote PC' login
Our Support team will guide you through your support query by logging in remotely to your PC. Please only use this link when you're speaking to our team. It will enable them to access your device to provide assistance to you.
Mandata Stirling remote support login
Our Support team will guide you through your support query by logging in remotely to your device. Please only use this link when you're speaking to our team. It will enable them to access your device to provide assistance to you.
