Delivering Time-Critical Logistics with Mandata TMS

After seeing great results using Mandata Go TMS in previous businesses, Supply Innovations has chosen Mandata as its dedicated Transport Management System (TMS) partner.

Supply Innovations Ltd is a specialist logistics provider serving the defence, automotive, and manufacturing sectors. With a core focus on time-critical sequenced supply chain logistics, the company offers a range of services, including road, sea and air freight, as well as air charters. It aims to meet the exacting needs of industries where robust planning, tight coordination and high visibility across the entire supply chain – including timing and precision- are paramount.

Robert Lazzerine, Commercial Director, plays a hybrid role – balancing customer-facing commercial responsibilities with operational oversight. His deep understanding of logistics and customs processes, enables Supply Innovations to offer tailored, time-critical, reliable solutions to its clients.

Why Mandata?

From day one, Supply Innovations has relied on a Mandata Go TMS to help manage its transport operations, to support its growth and to help meet their customers’ expectations and exacting standards.

Now, with a fleet of 40 vehicles, plus a network of dedicated and reliable subcontractors, the management team rely on their Mandata TMS to plan and schedule work and manage resources.

“There wasn’t a time before Mandata,” Robert explains, “and now, it’s one of the first things we open every morning – Outlook, Teams, and Mandata. It underpins everything we do.”

With Mandata’s integrated TMS and apps Supply Innovations manage their operations from order to proof of delivery and invoice, whilst coordinating subcontractors, managing customer communications with one platform.

Mandata’s Dashboard configurability is a standout feature for Robert, who values having access to key data at all times.

Supporting Customer Service Excellence

Supply Innovations prides itself on delivering a high level of service by understanding the internal material flow of its customers. This enables them to deliver smarter, more efficient transport solutions, ensuring customer’s precise needs are met.

“What sets us apart from larger carriers we take a more personal approach,” explains Robert. “Our customers are not just a number. We go the extra mile to understand their business, their challenges and how we can support workflows and processes.”

Robert and the team at Supply Innovations take great care to thoroughly check and qualify their customers. This ensures not only that each customer is a good fit for their business model, but also that they can deliver the highest level of service. As a result, customers tend to stay with Supply Innovations, as the support they receive is far more tailored than they would find elsewhere.

Mandata makes this possible by giving detailed visibility into every customer’s job, helping the team manage shipments with precision. “With the detailed customer information Mandata holds, we can search, store, and track specific details, which allows us to deliver a more personalised service, ensuring their individual needs are met. This is where we are successful, and Mandata helps us achieve this.”

With a strong focus on delivering a bespoke service, it was essential for the Supply Innovations team to have a system that enabled them to analyse their operations and make informed, data-driven decisions.

“All the modules within Mandata are connected, allowing us to pull the data we need, when we need it. This visibility helps us plan and action future jobs in the right way for our customers.”

“The dashboards are excellent. They’ve been configured to suit our needs, bringing all the information into one place and making the data easy to access. It gives us the analytical edge we need to continue delivering great service to our customers.”

“All the modules within Mandata are connected, allowing us to pull the data we need, when we need it. This visibility helps us plan and action future jobs in the right way for our customers.”

Supporting Time-Critical Deliveries

Given the nature of Supply Innovations’ customers, many of whom require discretion around their deliveries, the team needed a system that allows them to accurately plan within tight delivery windows and provide real-time updates on the status of goods.

“Having transparency of consignments from start to finish with Mandata, is essential,” explains Robert. “Much of the goods we deliver are confidential and time-sensitive, so we need to be able to ensure the safe and confidential transportation of goods whilst monitoring delivery progress at all times, which Mandata allows us to do.”

Mandata’s planning screen provides operators with real-time visibility of job progress, using colour-coded tags to indicate job status. Configurable progress codes trigger notifications and status updates automatically, keeping the team and their customers effortlessly informed.

This makes it easy to identify delays and take immediate action, ensuring smoother operations and an enhanced customer experience, ultimately supporting customer retention.

Working with Mandata’s Team

Robert highlights the value of his relationship with Ray, their dedicated account manager, Ray Malinga, at Mandata. “Ray’s not just there to hear how great Mandata is, he wants the facts. He encouraged us to share feedback about the system.

This open dialogue led to enhancements to the system, including updates to the Save functionality and layout changes to improve the user experience. “Ray was personable, proactive, and genuinely helpful – especially early on when I was still learning the system.”

Why Recommend Mandata?

Robert said he would recommend Mandata to other logistics businesses for numerous reasons:

• Cost Efficiency: Consolidating multiple systems into one suite reduces licensing and subscription costs.
• Configurability: Mandata adapts to different logistics models-from subcontractor-heavy operations to complex fleet management.
• End-to-End Integration: From job creation to invoicing, everything is housed in one system.
• Support: The help desk and customer success teams are responsive and solution-focused.

“Whether you’re running a fleet with complex operations, or just coordinating subcontractors, Mandata gives you everything in one system, from order to invoice, without the hassle of juggling multiple platforms, with multiple invoices.”

“Plus, their Support team is always ready to tailor the system to your needs,” says Robert.

Supply Innovations and Mandata are united by a strong commitment to being customer-focused, one of our most important shared values.

“We operate in a way that closely mirrors Mandata’s approach to customer relationships,” says Robert. “We don’t view customers as short-term partners. Instead, we aim to build lasting relationships and grow together. That’s how we see Mandata, and it’s clear Mandata sees us the same way.”

“Whether you’re running a fleet with complex operations, or just coordinating subcontractors, Mandata gives you everything in one system, from order to invoice, without the hassle of juggling multiple platforms, with multiple invoices.”

Looking Ahead: The Future of Supply Innovations

Supply Innovations is currently diversifying its customer base and exploring new industries. The company is also expanding its Customs services alongside its transportation services.

“Our strategy is methodical and deliberate,” says Robert. “We’re committed to building long-term relationships with customers who value the kind of service we offer, and Mandata continues to support that journey.”

To see how a Mandata TMS could transform your operational efficiency and help make managing your work easier, reach out to our knowledgeable product specialist team.

Request a Mandata demo:
https://www.mandata.co.uk/request-a-demo/