A.W. Jenkinson Transport improves load allocation and operational efficiency

AW Jenkinson

Customer Profile


Bulk haulage


To manage all aspects of transport
management with one system.

About the Company:

Based in Penrith

Company Size:

500 Vehicles

Business Concerns:

To improve planning and monitoring of
loads and improve customer service

Mandata Solution:

Mandata Enterprise

Family-owned A.W. Jenkinson Transport specialises in the bulk haulage of materials for customers across the UK and Europe. The business, established in 1960, currently operates a fleet of over 500 own vehicles and 200 subcontractor vehicles from strategic control locations at its Penrith, Lockerbie and Chippenham offices.

Between its own dedicated fleet and sub-contractor trucks, the firm delivers across the UK, and increasingly into Europe, completing more than 1,000 or so movements each day.

Bulk haulage movements cover the entire UK and parts of Europe and are extremely varied, ranging from mountain top collections of forestry residues to deliveries of wood flake bedding to farms and chipped wood to Panelboard Mills and Biomass Power Stations.

Integrated technology simplifying operations

Choreographing a large fleet can be a complex proposition as part of a wider distribution and logistics operation. However, it’s one that’s now becoming increasingly easier thanks to an investment since 2016 in transport management system, and vehicle tracking solutions provided by Mandata.

Mandata’s TMS has been developed specifically for the road haulage sector and incorporates advanced features specifically for bulk haulage, which bring together every element of operational information into a single easy-to-use PC-based system with links to vehicles and driver smartphones out on the road.

As well as sophisticated delivery planning, the technology which tracks vehicles and monitors driver behaviour and vehicle performance levels is so tightly integrated, it gives operators and their customers, full visibility of their fleet and loads in real-time, as well as alerting them to any issues.

The Mandata solution, which is used by all of their transport planners across the three offices, has been installed to improve the planning and monitoring of loads and deliveries as part of a continuing drive by A.W. Jenkinson to raise levels of customer service and driver performance. It’s already proven its value in terms of improved visibility for both planners and customers, according to Finance Director Dave Lindop.

Identification of empty mileage a key benefit

He says that the capability to identify empty mileage, which contributes to improved planning and resource allocation, is a boon.

Mandata TMS gives an accurate real time picture of all planned routes including empty legs between loads enabling us to identify and address any vehicles carrying empty trailers over excessive miles. This facility is leading to definite benefits in improved load allocation, operational efficiency as well as helping meet an increasing growth in demand for our services.

“Another benefit is a clear audit trail for every single job. People can see at a glance on the system an order and the delivery schedule with the associated proof of delivery and invoice. It means our customers have all the necessary documentation quickly, following delivery. Any reasons why a job has changed are clearly recorded and shown.”

Dave Lindop also says: “Improved tracking capabilities are appreciated by our sub-contractor network, notably Mandata’s capacity to reduce order administration.

“There’s no doubt that our sub-contractors see the value. Mandata transport management software reduces any queries or problems around job rates – there’s total transparency throughout the process, from booking jobs to final invoicing.

“It confirms rates up front, so there are rarely any queries or misunderstandings when the time comes for them to invoice for a job. This is definitely advantageous, and we have seen a clear reduction in administration and associated hassles.”

One of the features of Mandata’s transport management system is an integrated driver calendar. Adopting this has enabled A.W. Jenkinson’s planning team to manage driver holidays, record sickness and absenteeism rates. It automatically provides updates of driver availability, providing a more effective and visible management and planning resource. Further innovation Looking ahead, A.W. Jenkinson expects to invest further in transport management technology with new automatic invoicing and point-of delivery capability for all vehicles.

“Mandata TMS gives an accurate real time picture of all planned routes including empty legs between loads enabling us to identify and address any vehicles carrying empty trailers over excessive miles.”

Dave Lindop, Finance Director

It’s also assessing Mandata’s Manifests app, an advanced digital solution, which enables the driver to receive work instructions and see at a glance, via a suitable smartphone device, the sequence of jobs and manifest details, which can be updated with changes throughout the day. In turn, this also allows the transport operator to make sure that customers are better informed of the progress of an order via a robust paperless manifest to proof-of-delivery (POD) solution.

“The Manifest app has the potential to streamline the business even further,” adds Dave Lindop, “facilitating more, smarter ways of working. We are looking at how we can align this with current operations to deliver greater value for our customers.”

There’s little doubt that the service provided by Mandata and its products are having a positive impact on A.W. Jenkinson’s fleet operations in his view. It’s increasingly gathering momentum as a highly beneficial strategic management tool that adds value and improves customer service, while enabling Dave Lindop to adopt a more strategic view about the business’s future and plans for financial growth.

Whether you’ve got 3, 30 or 300 vehicles,
we’ve got a solution for you.

mandata go logo

Desktop, cloud TMS for start-up to medium-sized operators with simpler business processes.

Core TMS features include:

Create standard jobs, bulk jobs and repeat job schedules
Customisable rate tables
Configurable job and stage planner
Multi-day load planning
Route sequencing
Map-based route confirmation
Visual load fill/utilisation
ETA notifications when integrated with Manifests and Navigation apps
Subcontractor management tools
Document scanning and storage
Documents emailed to customers automatically as jobs progress
Self-service customer portal
Simple file-based imports and exports
Accounts integrations
Find out more
Most Popular mandata-go-plus

Desktop, cloud TMS for medium to large sized operators with more complex business processes.

All the features of Go, PLUS the following:

Short-distance-running guide
Two-way pallet network integration
Custom data fields to capture all the details you need
Create your own dashboard layouts from our range of KPI charts and graphs
More powerful file-based imports/exports with enhanced data validation and third-party code translation
Developer API for seamless data transfer with third-party products
Seamless integration with major accounting software providers
Find out more
Mandata Enterprise TMS logo

If your needs are more complex, we also offer an enterprise-class bespoke transport management system.

All the features you’d expect including:

Dynamic map-based planning
Configurable, role-specific traffic planning screens
Pre-planning ETAs with live ETA updates and notifications when integrated with Manifests and Navigation apps
Empty mileage calculations updated as you add and amend loads
Configurable collection, delivery and load documentation
Create your own documentation and reports with our embedded custom report builder
Optional scale-out reporting server for data integration with existing business systems
Managed integrations to over 500 third-party systems
Find out more

Grow your bulk haulage operation with a Mandata TMS