Bishopsgate goes paperless for greater efficiency and visibility

Managing Director of Bishopsgate Specialist Installations and Distribution

Customer Profile


Specialist transport, warehousing,
and distribution


To go paperless by digitising the
whole of business

About the Company:

Specialises in the transportation, storage
and installation of fragile, sensitive or
outsized equipment.

Company Size:

60 Vehicles

Business Concerns:

Customers needed real-time visibility of
their goods at any one time.

Mandata Solution:


Bishopsgate Specialist Logistics and Installations specialises in the National and European transportation, storage and installation of fragile, sensitive or outsized equipment for the healthcare, IT, telecommunications, banking, safe and UPS, office machine, fitness and vending sectors as well as high end home delivery.

Transporting and delivering high value goods into often tricky locations within sites has earned Bishopsgate a reputation for being no ordinary transport company, but a trusted technical delivery partner to blue chip companies the likes of Schneider Electric, Draeger Medical, Carl Zeiss, Getinge, Glory, Unilever and Gunnebo.

Running a fleet of 60 vehicles and employing a workforce that includes more than 100 drivers and installation specialists, Bishopsgate, which was founded in 1992 and currently has sales forecasted to exceed £11m this year, also provides UK-based warehousing and distribution services for hi-tech equipment as part of a 24/7 operation.

Investment in transport management technology deliberate strategy to support growth

The company has been using Mandata transport management software since 2001 as part of a deliberate strategy, built around technology to improve its services, achieve efficiencies and drive growth across frontline operations.

This investment has been a vital cog in helping to power 25% year-on-year growth for a business that’s also a shareholder and key partner in one of Europe’s largest multinational high-tech transport businesses, TENESO, which has operations across 25 countries.

Over the years, the Wootton Bassett company has extended the capabilities of its transport management system to meet the needs of a growing customer base. The integration of added value features have also helped the firm meet the challenges of operating in an international market place where cost pressures, distance, remote locations, JIT customer service and business development present significant challenges.

“Staying ahead of change, running an effective business in a constantly evolving economic landscape and harnessing the benefits of technology have certainly been challenging,” said Bishopsgate’s managing director Tim Bloch.

“Mandata has helped us to achieve this, while the addition of bolt-on services to enable customers to book their own jobs, improve warehouse stock control and monitoring, and the introduction of DIP scanning and RF handhelds have all played their part in meeting the challenges.

“Scanners in every vehicle enabled complete visibility of each piece of equipment handled, through every stage of its journey with Bishopsgate. The introduction of a customer mobile phone app enabled customers the chance to enjoy all the benefits of the on-line portal and tracking tool, which they had enjoyed for many years, on the move. This meant customer mobile workers could track the impending delivery themselves without delay having already booked their exact requirements on-line considerably reducing their administrative burden.”

Continued innovation resulted in greater efficiencies and cost savings

Costs and staffing levels have reduced over the years as greater efficiencies and savings have impacted on the business which continues to innovate and achieve growth thanks to technologies like Mandata.

In 2013 the company acquired the specialist services division of Allports Cargo Services, a global multi-modal operator. This merger resulted in significant growth and improvement not least by streamlining IT systems and processes which provided sound foundations on which to build further growth.

Paperless since 2015

Bishopsgate went paperless in 2015 in an initiative designed to provide total transparency at every stage of a delivery’s journey, from initial booking of the job to the final acceptance and installation of the shipment.

“Customers want to know where their goods are at any one time,” said Tim. “With Mandata systems, staff and customers have the visibility they need. We are completely transparent and they can see if we have or haven’t delivered.”

“Our systems provide instant access to real-time information and they are user-friendly. In fact recent innovations from Mandata have made our systems altogether more flexible and more manageable, enabling us to deliver more value into the customer base,” Tim goes on to explain:


“The ability to share pictures quickly has made communication throughout the business so much simpler and processes such as driver training and sharing information with customers quick and easy not to mention “instant photo POD’s” which are standard on every delivery.”


Whether you plan for 20 or 200 vehicles, Mandata has the transport management software to help make your job easier

mandata go logo

Desktop, cloud TMS for start-up to medium-sized operators with simpler business processes.

Core TMS features include:

Create standard jobs, bulk jobs and repeat job schedules
Customisable rate tables
Configurable job and stage planner
Multi-day load planning
Route sequencing
Map-based route confirmation
Visual load fill/utilisation
ETA notifications when integrated with Manifests and Navigation apps
Subcontractor management tools
Document scanning and storage
Documents emailed to customers automatically as jobs progress
Self-service customer portal
Simple file-based imports and exports
Accounts integrations
Find out more
Most Popular mandata-go-plus

Desktop, cloud TMS for medium to large sized operators with more complex business processes.

All the features of Go, PLUS the following:

Short-distance-running guide
Two-way pallet network integration
Custom data fields to capture all the details you need
Create your own dashboard layouts from our range of KPI charts and graphs
More powerful file-based imports/exports with enhanced data validation and third-party code translation
Developer API for seamless data transfer with third-party products
Seamless integration with major accounting software providers
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Mandata Enterprise TMS logo

If your needs are more complex, we also offer an enterprise-class bespoke transport management system.

All the features you’d expect including:

Dynamic map-based planning
Configurable, role-specific traffic planning screens
Pre-planning ETAs with live ETA updates and notifications when integrated with Manifests and Navigation apps
Empty mileage calculations updated as you add and amend loads
Configurable collection, delivery and load documentation
Create your own documentation and reports with our embedded custom report builder
Optional scale-out reporting server for data integration with existing business systems
Managed integrations to over 500 third-party systems
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Simplify, save, streamline and improve your business with a TMS