Setting up an authentication app

How to set up an authentication app and log into the new Citrix Workspace

Step 1. Download the authentication app: Citrix Secure Access (from Google Play Store), or Citrix Secure Access Client (from Apple App Store) to your mobile device.

Step 2. Register your authentication app by visiting: https://mandata.cloud.com. 

Click where it says, ‘Don’t have a token?’ and add your current ‘Mandata Citrix username‘ followed by @mandata.co.uk eg. if your Citrix username is ‘xyz456‘ then this would be ‘xyz456@mandata.co.uk‘ and click on ‘Next’.

Step 3. Check your email for a message from Citrix Cloud containing a ‘verification code’.  The email address will be taken from the user profile and the email address associated with the login.

Step 4. Back on the Mandata Citrix page in your browser, enter the ‘verification code’ and your normal Citrix password.

Step 5. Open the authentication app, (and if you are using Citrix Secure Access, select TOKENS). Then click to add a new token. Scan the QR code on screen with the authentication app, then click on ‘Finish and Sign in’ on the Mandata Citrix page in your browser.

Don’t worry if you don’t see any applications in the Citrix Workspace. This just means that we have not migrated your systems yet.

Hints and Tips:

• Experiencing an issue? Ensure passwords and verification codes are copied exactly with no spaces. Please check at the end in case a space has been copied and added by mistake.
• Not sure of your Citrix username? Copy and paste your username from your current Citrix login page, into the new username field. Then add @mandata.co.uk to it.
• Adding shortcuts. If you do see applications, you can then add desktop shortcuts to them using the Citrix Workspace app. Please note you’ll only have one chance to do this. Please download this document and see page 7 for further details: https://bit.ly/4790QQG.

Please also watch the following video which will show you how to set up your authenticaton app:

Logging into Citrix

Once your system is migrated, please use this new website address to log into Citrix and use the authentication app:

https://mandata.cloud.com

Requesting further information

FAQ

Please click here to visit the Azure Cloud Migration FAQ.

Who should I contact to understand more about the project?

Please contact our Help Desk team on 0191 250 2220 or email: helpdesk@mandata.co.uk and a member of our team will contact you.