“It Takes So Much Admin Time Off Us”: How G2BS Logistics Built a Scalable Transport Operation with Mandata

When G2BS Logistics expanded into transport during the COVID-19 pandemic, the business quickly recognised the need for structure, visibility and operational control.

What began as a small two-person operation has grown into a thriving transport and warehousing business supporting customers across retail and container logistics. As fleet size, customer demand and operational complexity increased, G2BS needed technology that could support growth without creating additional administrative burden.

By implementing Mandata Go TMS, alongside the Manifest Driver App and Vehicle Checks App, G2BS has streamlined planning, reduced administration, improved operational visibility, and created a strong platform for continued expansion.

“We’ve grown from two employees to a team of more than twenty while maintaining control of our transport operation,” explains Lorna Rae, General Manager.

The Challenge: Building Structure During Rapid Growth

As G2BS entered the transport sector, many processes were being managed manually through spreadsheets and disconnected workflows.

“There was no real structure,” explains Lorna. “Everything was just on Excel, and when my colleague and I first arrived, the first thing we said was ‘We need to bring in Mandata!’”

It quickly became clear that the business needed a transport management system capable of supporting long-term growth.

Having used Mandata successfully in a previous role, Lorna already understood the operational benefits it could deliver.

“Mandata was a system we both knew, felt comfortable with, and that had provided us with so many benefits at our previous company, so it was an easy decision for us.”

By implementing Mandata early in its transport journey, G2BS Logistics was able to establish efficient processes and scalable workflows from the outset.

Creating Efficiency Across the Operation

Since adopting Mandata Go TMS, G2BS has transformed the way jobs are managed, planned and processed.

One of the biggest improvements has come from the ability to import jobs directly into the system, dramatically reducing the amount of manual administration required.

“Importing jobs into Mandata has been amazing,” says Lorna. “It just takes so much admin time off us.”

Instead of manually entering every job, the team can quickly import large volumes of work and move straight into planning.

“It’s like 20 jobs and then…they’re in Mandata in seconds, ready to plan. It’s brilliant, quick, and easy.”

The system has also simplified the management of recurring work through reusable templates.

“We also have some weekly repeat jobs, we just set them against one of our templates, and off we go. It’s very straightforward and quick.”

By reducing repetitive administration and streamlining planning activities, G2BS can manage increasing workloads without increasing operational complexity.

A System Built for Everyday Use

For G2BS, user adoption was just as important as functionality. Mandata’s ease of use has been a key benefit for the G2BS team.

The team needed a solution that would support every stage of the transport process without being overly complicated. “A big thing for us was to bring in something that felt simple to use, and that’s what Mandata offers,” explains Lorna.

From job creation through to invoicing, Mandata helps the team work more efficiently while maintaining accuracy and control.

 “From adding jobs to invoicing them, it’s an easy-to-use system that doesn’t feel overcomplicated.”

The invoicing process has become significantly easier to handle.

“The invoicing is very straightforward, and the reconciliation is easy for us to manage.”

As a result, G2BS can:

• Process and track jobs more efficiently
• Verify completed work before invoicing
• Improve invoicing accuracy
• Reduce administrative workload across day-to-day operations

“It was just a good system that we both felt comfortable with,” explains Lorna. “We never had any issues with Mandata, so there was no need to go and look elsewhere.”

“We knew we made the right choice when trusting Mandata again, and we have been proven right!”

Enhancing Driver Communication and Visibility

While Mandata Go TMS is already delivering value across the business, G2BS is now investing in the next phase of operational improvement through the rollout of the Manifest Driver App.

Having used Manifest previously, Lorna already understands the impact it can have on driver communication and real-time operational visibility.

“I used the Manifest app previously. I know the value of it. I’m really excited to give our drivers the app, it’s going to help us all so much with communication.”

As adoption progresses, G2BS expects to benefit from:

• Improved communication between drivers and the traffic office
• Faster access to proof of delivery information
• Reduced manual paperwork
• Enhanced operational visibility

The rollout will further strengthen the business’ ability to manage growth efficiently while maintaining high levels of service.

Digitising Compliance and Vehicle Inspections

G2BS has already seen significant benefits from Mandata’s Vehicle Checks App, which has simplified and digitised daily vehicle inspections.

“We use the Vehicle Checks App and that works great.”

The app enables drivers to complete checks quickly and efficiently, removing the need for paper-based processes.

“It’s just a click of the button and it’s done. It’s very easy and straightforward.”

By digitising daily walkaround checks, G2BS has simplified and improved its compliance management while giving the business greater visibility of vehicle condition across the fleet.

This has enabled:

• More consistent and reliable compliance processes
• Faster reporting of vehicle defects
• Reduced paperwork
• Improved visibility across the fleet

Building a Platform for Growth

As G2BS continues to invest in new vehicles, warehouse capacity and people, maintaining operational control remains a key priority.

The business regularly balances permanent and agency staff to meet fluctuating customer demand, creating a need for systems that can flex alongside the business.

Mandata provides the structure and visibility required to support that growth, helping the team manage increasing operational complexity without increasing administrative burden.

A Support Team That Feels Like a Partner

Beyond the software itself, G2BS values the support it receives from the Mandata team.

Whether dealing with a quick question or a more complex issue, the business knows expert help is readily available.

“The guys are great. They really are,” says Lorna.

“Any issue we’ve got, no matter how small, the HelpDesk get back to you, and they’re so nice and helpful.”

For G2BS, having a responsive support team provides confidence that the business can continue to get the most from its investment as it grows.