System Support

Support

You can contact our team for software and technical support in a number of ways:

Opening Hours*

  • Monday to Friday 8:00 - 18:00
  • Tel0191 244 9300
  • Saturday 9:00 - 12:00
  • Tel0191 244 9292
  • *Excluding English Public and Bank Holidays

Out-of-hours Business Critical Technical Support

  • Monday to Friday07:00 - 08:00
  • 18:00 - 21:00
  • Saturday12:00 - 17:00
  • English Bank Holidays*09:00 - 17:00

  • *Excluding Christmas Day, Boxing Day and New Year's Day
  • Tel 0191 244 9292

Back to What we do

Mandata Technical support

A knowledgeable team to provide ongoing support.

Our software is developed in-house. By choosing Mandata, you have one point of contact for any query and we will be able to resolve your issue rather than pass it on.

When you need software support you will first speak to our front-line support staff who will log your call. They will be able to help you with any software user issues and escalate any tehnical issues to the relevant in-house team. We also provide an on-line call logging system and you can check progress on your call at any time. When your call has been closed, we will send you a notification email and ask for your feedback on the support service you have received. This ensures we can make ongoing improvements to the service we provide.

What our customers say:

"Your staff are very knowledgeable, courteous and helpful. Keep it up. Thank you." Breakwells

"One phone call, problem sorted within ten minutes. Excellent service." Lawsons Haulage

"Well done, very quick and very impressive help." WL Vallance Transport

"I found this service I received to be faultless, my issue was resolved within no more than an hour and it was completely hassle-free." Woodland Logistics

"In my opinion your service was first-class and could not be bettered." Bradgate Bakery

"As always Mandata support team are knowledgeable of the product and keen to help." BCA Logistics

We provide support on our full range of products together with Sage Accounting and Payroll software.

Please contact us if you would like to know more about our Software Support Services.

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