RJK Logistics saved 20 hours per week on invoicing
Mainly operating in bulk aggregate and muck away, RJK Logistics have been able to speed up their order-to-cash cycle by transforming their outdated planning system and going digital using an integrated app.
Drivers can record the weight of their load and the details are updated in real time in the TMS for back-office staff to see. This means they can calculate the price of the job and take payment upfront – something they couldn’t have done without Mandata Go.
While the old ways may have worked, it was time to improve on them
David Griffiths, Director of RJK Logistics, said that while the way they’d been planning jobs before worked, it became more difficult to manage as the business grew. He said, “Since implementing Go we can plan our jobs in 5 minutes rather than 40 minutes. Now I get my planning done during the day rather than at home after the working day has finished.”
Providing customer service with ease
Customer satisfaction is important in the haulage industry, as a happy customer will be a returning customer. David added, “If any customers have queries about previous jobs we’ve done, we can now find information about those jobs in minutes while they’re on the phone, rather than having to end the call to find the information and ring back once we’ve found it. This makes it so much easier for us to provide great customer service.”
“Since implementing Go we can plan our jobs in 5 minutes rather than 40 minutes. Now I get my planning done during the day rather than at home after the working day has finished.”
Business owner, RJK Logistics
Knowing where and in what condition their vehicles are
In addition to adopting Mandata Go back in 2019, David and the RJK Logistics team also implemented Mandata Vehicle Tracking and the Vehicle Checks app. This meant they could see where their vehicles were as well as the condition of the fleet, and with all this information feeding into the main TMS system, they had the visibility and control they needed. Many haulage operators like RJK Logistics are continuing to invest in new systems to improve processes. As the market recovers after Covid-19 and work volumes increase, the investment made in the last couple of years means RJK is in a good position with technology to support further growth.
The added benefit of improving work-life balance
Also, being able to work remotely as a team and complete tasks quickly has streamlined the business setting it up for growth. Enjoying benefits such as time and cost savings and better visibility of their business as a result. Being able to strike a better work-life balance is so important, particularly when you’re an owner-operator and responsible for doing many different tasks throughout the day.